Tröger Peña International Consulting
Transforming Businesses with Operational Excellence powered by AI
As an operational excellence expert with over 18 years of experience at eBay, I have dedicated my career to placing the customer at the core of all my endeavors. Now, as an independent entrepreneur, a founding member and second chairwoman of the think tank EntscheidungsInstitut e.V., and CEO & COO at AIQ Europe i.G., my mission is to continually equip organizations and Leaders with the necessary tools and strategies to navigate the volatile, uncertain, complex, and ambiguous (VUCA) business world amidst the AI-Revolution.
Working together with my highly qualified and experienced business partners, we craft tailor-made solutions to address challenges in decision-making proficiency, human-centered change management strategies, digitalization, reorganization, transformation, AI readiness assessment, and strategic AI implementation.
By bridging the essential gap between people and technology, we assist companies in future-proofing their operations and maintaining a competitive edge in Industry 4.0.
Overcoming Operational Challenges for Enhanced Efficiency and Decision-Making
Even the largest corporations face persistent operational, organizational, and strategic hurdles that impede their efficiency and decision-making processes. These challenges stem from:
- Inadequate data management and ineffective processes: lacking clarity on data requirements, collection, and alignment with company culture and performance metrics
- Absence of a corporate culture that fosters operational excellence and continuous improvement
- Scarcity of skilled leaders lacking decision-making skills to be cable of navigating volatile, uncertain, complex, and ambiguous (VUCA) environments
- Human resources strategies that fail to cultivate talent and address the evolving future of work, with 33% of companies worldwide continuing to ignore employee work-life needs post-pandemic
- Ineffective deployment of technology solutions that do not address specific business needs identified by subject matter experts
- Inefficient and non-human-centric change management strategies and implementation
Operational excellence is the key to success in volatile times
In a world that is changing so rapidly, with increasing uncertainty and complexity, Operational Excellence is the key to success for companies facing the challenges mentioned before.
With agile Lean Six Sigma principles and a consistent focus on efficiency, optimized processes and continuous improvement, organizations can increase their competitiveness and react flexibly to market changes. In this way, costs can be reduced, quality increased and innovations driven forward – to the benefit of customers, employees and the company itself.
Let’s work together to develop an operational excellence strategy that will take your company forward in the long term!
Mindset and behavior change: a guide for managers
1. Diagnosis and recommendation
Based on the 5 Core Principles of Operational Excellence, I create a guideline document that provides managers and decision-makers with a holistic overview of the current situation and concrete recommendations for action.
2. Project and execution plans
We develop detailed project and execution plans that serve as a roadmap for the leadership team and provide the impetus for new transformation projects.
3. Control plan and KPIs
Based on reliable key performance indicators (KPIs), I draw up a control plan and scorecard management system to continuously monitor the progress and effectiveness of the change measures.
Continuous improvement and process management
Process review
For companies that have already established process management, I offer a comprehensive review of core processes. Based on this, I develop a detailed master plan to systematically implement process improvement and management.
Capacity building
Through targeted training, I build up internal skills for process recording, rapid improvements and performance monitoring. This enables you to drive forward the optimization of your processes independently.
Continuous improvement
With my support, you can establish a system of continuous process improvement. This will increase the efficiency and competitiveness of your company in the long term.
Leadership skills and team management
Multicultural leadership
With my international experience, I support managers in successfully leading teams across cultures and regions and create individual leadership concepts for them.
Strengthen decision-making skills
With the “Vuca Readiness Assessment Tool” from the EntscheidungInstitut e.V.(www.entscheidungsinsitut.de), I work with my associated experts to analyze the decision-making skills of managers in VUCA times, and propose them tailored strategies to improve their leadership and
Transform businesses with Operational Excellence, empowering organizations to thrive and excel through the use of ethical, intelligent, strategic, and sustainable business practices. I aim to equip leaders with transformative tools, technology, and skills to enhance their capabilities and drive continuous improvement, innovation, and growth within their organizations.
Ignite a future of boundless potential through a human-centered mindset of possibility and adaptability. By embracing innovation, creativity, and a forward-thinking approach, we strive to unlock endless opportunities for growth, success, and transformation.
Integrity
is the foundation of our business. Honesty, ethics, and trust are the unwavering values that guide all our practices and interactions.
Responsability
We are deeply conscious of our responsibility to society and the environment. As such, we prioritize ethical and sustainable business practices that contribute to the greater good.
Respect
We believe in treating everyone with respect, recognizing that each individual is unique, with their own personalities, cultural backgrounds, abilities, interests, thoughts, and beliefs.
Commitment
Our commitment to these values shapes the way we choose to work with corporations and individuals alike.
Take the first step towards transformative results
Effective scorecards are the foundation for driving continuous improvement and lasting change. By aligning your performance metrics with your mission, vision, and values, you can uncover hidden opportunities to boost efficiency, enhance customer satisfaction, and unlock new levels of success.
1. Pinpoint Challenges Early
Proactively monitor critical areas like quality, complexity, and customer/employee feedback to identify issues before they escalate.
2. Streamline Processes
Leverage data-driven insights to optimize workflows, eliminate waste, and create more seamless experiences using new technologies.
3. Inspire Lasting Change
Cultivate a culture of continuous improvement by empowering teams and aligning organizational goals.
Service costs and formats in detail
Formats & Costs
Costs and format are calculated separately depending on the effort involved, but are in market range. In addition, these services can be customized as a workshop, keynote, training, coaching, classic executive advisory, interim project or team management, and as Hybrid, in person or remote formats.
Language offering
Our services are available in German, English, Spanish and French.